Frequently Asked Question
How long does it take to process and deliver my order?
We process orders within 1–2 business days. Delivery usually takes 5–7 business days depending on your location.
How can I track my order?
Once your order is shipped, you’ll receive tracking details via email and SMS. You can also check your order status on our tracking page.
Do you offer free shipping?
Yes! We provide free shipping on all orders.
How long will my refund take?
Refunds are processed within 8–15 business days to your original payment method. For COD orders, refunds are sent to your bank accoun
Do you offer exchanges?
Yes, we offer exchanges only for wrong or damaged items with a valid unboxing video.
What is your return policy?
You can request a return within 5 days of receiving your item. An unboxing video is required for returns and exchanges.
How can I contact you?
You can email us anytime at actovushelp@gmail.com. Our support is available 24×7.
Is COD available?
Yes, COD is available at no extra cost.
However, all COD orders require verification over a phone call before shipping.